Quote of the day
It is unjust and absurd of those advancing in years, to expect of the young that confidence should come all and only on their side: the human heart, at whatever age, opens only to the heart that opens in return.
Philip B. Crosby

Born: June 18, 1926
Died: August 18, 2001 (aged 75)
Bio: Philip Bayard "Phil" Crosby was a businessman and author who contributed to management theory and quality management practices.
Known for:
- Quality Is Free (1979)
- Quality without tears (1984)
- Quality and me (1999)
- Let's talk quality (1989)