Joseph M. Juran Quotes

5 Sourced Quotes

There is so much to be learned by studying how Dr. Ishikawa managed to accomplish so much during a single lifetime. In my observation, he did so by applying his natural gifts in an exemplary way. He was dedicated to serving society rather than serving himself. His manner was modest, and this elicited the cooperation of others. He followed his own teachings by securing facts and subjecting them to rigorous analysis. He was completely sincere, and as a result was trusted completely.

Joseph M. Juran
The key issues facing managers in sales are no different than those faced by managers in other disciplines. Sales managers say they face problems such as "It takes us too long...we need to reduce the error rate." They want to know, "How do customers perceive us?" These issues are no different than those facing managers trying to improve in other fields. The systematic approaches to improvement are identical.... There should be no reason our familiar principles of quality and process engineering would not work in the sales process.

Joseph M. Juran
Without a standard there is no logical basis for making a decision or taking action.

Joseph M. Juran
Quality planning consists of developing the products and processes required to meet customer's needs

Joseph M. Juran
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.

Joseph M. Juran