Philip B. Crosby Quote

The customer deserves to receive exactly what we have promised to produce — a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on gossamer wings.


Quality is Free (1979)

Picture Quote 1

The customer deserves to receive exactly what we have promised to produce — a clean room, a hot cup of coffee, a nonporous casing, a trip to the...

Picture Quote 2

The customer deserves to receive exactly what we have promised to produce — a clean room, a hot cup of coffee, a nonporous casing, a trip to the...

Picture Quote 3

The customer deserves to receive exactly what we have promised to produce — a clean room, a hot cup of coffee, a nonporous casing, a trip to the...

Picture Quote 4

The customer deserves to receive exactly what we have promised to produce — a clean room, a hot cup of coffee, a nonporous casing, a trip to the...