The customer deserves to receive exactly what we have promised to produce — a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on gossamer wings.


Quality is Free (1979)

Philip B. Crosby Quotes

The customer deserves to receive exactly what we have promised to produce — a clean room, a hot cup of coffee, a nonporous casing, a trip to the...

The customer deserves to receive exactly what we have promised to produce — a clean room, a hot cup of coffee, a nonporous casing, a trip to the...

The customer deserves to receive exactly what we have promised to produce — a clean room, a hot cup of coffee, a nonporous casing, a trip to the...

The customer deserves to receive exactly what we have promised to produce — a clean room, a hot cup of coffee, a nonporous casing, a trip to the...