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Quality is free. It's not a gift, but it's free. What costs money are the unquality things — all the actions that involve not doing jobs right the first time.
Philip B. Crosby
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If we deliver on time, but the product has defects, we have not delivered on time.
Philip B. Crosby
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It is always cheaper to do the job right the first time.
Philip B. Crosby
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It is unjust and absurd of those advancing in years, to expect of the young that confidence should come all and only on their side: the human heart, at whatever age, opens only to the heart that opens in return.
Maria Edgeworth
Philip B. Crosby
Born:
June 18, 1926
Died:
August 18, 2001
(aged 75)
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