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Quality is free. It's not a gift, but it's free. What costs money are the unquality things — all the actions that involve not doing jobs right the first time.

Philip B. Crosby
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If we deliver on time, but the product has defects, we have not delivered on time.

Philip B. Crosby
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It is always cheaper to do the job right the first time.

Philip B. Crosby

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There is no scandal like rags, nor any crime so shameful as poverty.
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Philip B. Crosby

Philip B. Crosby

Born: June 18, 1926
Died: August 18, 2001 (aged 75)
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