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If we deliver on time, but the product has defects, we have not delivered on time.
Philip B. Crosby
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It is always cheaper to do the job right the first time.
Philip B. Crosby
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Quality is free. It's not a gift, but it's free. What costs money are the unquality things — all the actions that involve not doing jobs right the first time.
Philip B. Crosby
Quote of the day
In the abstract conception of universal wrong, all concrete responsibility vanishes.
Theodor W. Adorno
Philip B. Crosby
Born:
June 18, 1926
Died:
August 18, 2001
(aged 75)
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