Philip B. Crosby - People Quotes

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The problem of quality management is not what people don't know about it. The problem is what the think they do know.

Philip B. Crosby

You have to lead people gently toward what they already know is right.

Philip B. Crosby

Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.

Philip B. Crosby