Philip B. Crosby - Method Quotes

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Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Philip B. Crosby

Quality is free, but no one is ever going to know it if there isn't some sort of agreed-on system of measurement. Quality has always suffered from the lack of an obvious method of measurement in spite of the fact such a method was developed by General Electric in the 1950' s as a tool for determining the need for corrective action on a specific product line.

Philip B. Crosby