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Philip B. Crosby - Quality without tears (1984)

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Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.

Philip B. Crosby

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It is unjust and absurd of those advancing in years, to expect of the young that confidence should come all and only on their side: the human heart, at whatever age, opens only to the heart that opens in return.
Maria Edgeworth

Philip B. Crosby

Philip B. Crosby

Born: June 18, 1926
Died: August 18, 2001 (aged 75)
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