Philip B. Crosby - Problems Quotes

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The problem of quality management is not what people don't know about it. The problem is what the think they do know.

Philip B. Crosby

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Philip B. Crosby

Most managers are so concerned with today, and with getting our own real and imagined problems settled, that we are incapable of planning corrective or positive actions more than a week or so ahead.

Philip B. Crosby