Philip B. Crosby Quote

If you don't know what the defect level is, how do you know when to get mad?


Quality is Free (1979)


If you don't know what the defect level is, how do you know when to get mad?

If you don't know what the defect level is, how do you know when to get mad?

If you don't know what the defect level is, how do you know when to get mad?

If you don't know what the defect level is, how do you know when to get mad?