Philip B. Crosby - Quality Quotes

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Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

Philip B. Crosby
The problem of quality management is not what people don't know about it. The problem is what the think they do know.

Philip B. Crosby
Quality is conformance to requirements - nothing more, nothing less.

Philip B. Crosby
Management has to get right in there and be active when it comes to quality.

Philip B. Crosby
Quality is free, but no one is ever going to know it if there isn't some sort of agreed-on system of measurement. Quality has always suffered from the lack of an obvious method of measurement in spite of the fact such a method was developed by General Electric in the 1950' s as a tool for determining the need for corrective action on a specific product line.

Philip B. Crosby
The first erroneous assumption is that quality means goodness, or luxury, or shininess or weight. The word "quality" is used to signify the relative worth of things in such phrases as "good quality," "bad quality," and that brave new statement 'quality of life.' 'Quality of life' is a cliche because each listener assumes that the speaker means exactly what he or she, the listener, means by the phrase. It is a situation in which individuals talk dreamily about something without ever bothering to define it.

Philip B. Crosby
We must define quality as conformance to specifications if we are to manage it.

Philip B. Crosby
Quality is free. It's not a gift, but it's free. What costs money are the unquality things — all the actions that involve not doing jobs right the first time.

Philip B. Crosby
Improving quality requires a culture change, not just a new diet.

Philip B. Crosby
The cost of quality is the expense of doing things wrong.

Philip B. Crosby
Quality management is a systematic way of guaranteeing that organized activities happen the way they are planned.

Philip B. Crosby