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No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
John Kotter
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There is a marvelous turn and trick to British arrogance; its apparent unconsciousness makes it twice as effectual.
Catherine Drinker Bowen
John Kotter
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Born:
February 25, 1947
(age 77)
Bio:
John Paul Kotter is the Konosuke Matsushita Professor of Leadership, Emeritus, at the Harvard Business School, an author, and the founder of Kotter International, a management consulting firm based in Seattle and Boston.
Known for:
A Sense of Urgency (2008)
Most used words:
change
people
vision
feelings
communication
analysis
underestimate
behavior
complacency
help
culture
level
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