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Communication
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Without credible communication, and a lot of it, the hearts and minds of others are never captured.
John Kotter
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Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
John Kotter
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Great vision communication usually means heartfelt messages are coming from real human beings.
John Kotter
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One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
John Kotter
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There is a marvelous turn and trick to British arrogance; its apparent unconsciousness makes it twice as effectual.
Catherine Drinker Bowen
John Kotter
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Born:
February 25, 1947
(age 77)
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