John Kotter Quote

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.


Step 3, p. 69 - The Heart of Change: Real-Life Stories of How People Change Their Organizations (2002)


No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.