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In the final analysis, change sticks when it becomes the way we do things around here.
John Kotter
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People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.
John Kotter
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Changing behavior is less a matter of giving people analysis to influence their thoughts than helping them to see a truth to influence their feelings.
John Kotter
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This is true even in organizations that are very focused on analysis and quantitative measurement, even among people who think of themselves as smart in an MBA sense. In highly successful change efforts, people find ways to help others see the problems or solutions in ways that influence emotions, not just thought.
John Kotter
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There is a marvelous turn and trick to British arrogance; its apparent unconsciousness makes it twice as effectual.
Catherine Drinker Bowen
John Kotter
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Born:
February 25, 1947
(age 77)
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