400+ Sourced quotes
In 1980, business at my company, Chuck E. Cheese's, was thriving and I was feeling flush. So I bought a very large house on the Champ de Mars in Paris, right between the Eiffel Tower and the Ecole Militaire. The home was quite amazing: At six stories, it spanned 15,000 square feet and featured marble staircases and a swimming pool in the basement.
A woman's sense of competence and her good reputation within the company have been grounded in her firsthand accomplishments. The modus operandi that built her success cannot sustain it in her new managerial position. She must learn new ways of working through others whose competence reflects upon her.
The raillery which is consistent with good-breeding is a gentle animadversion of some foible, which, while it raises the laugh in the rest of the company, doth not put the person rallied out of countenance, or expose him to shame or contempt. On the contrary, the jest should be so delicate that the object of it should be capable of joining in the mirth it occasions.
Ideas are somewhat like babies—they are born small, immature, and shapeless. They are promise rather than fulfillment. In the innovative company executives do not say, "This is a damn-fool idea." Instead they ask, "What would be needed to make this embryonic, half-baked, foolish idea into something that makes sense, that is an opportunity for us?"
He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
There is a direct relationship between the absence of celebrity and the presence of good-to-great results. Why? First, when you have a celebrity, the company turns into the one genius with 1,000 helpers. It creates a sense that the whole thing is really about the CEO. At a deeper level, we found that for leaders to make something great, their ambition has to be for the greatness of the work and the company, rather than for themselves.
And some things that apply to women don't apply to me. Some women say as they get older they're no longer noticed: they disappear. Men, for instance, don't see them. Nobody wants them. That doesn't happen to me because of who I am. Not because I'm any more scintillating company, but because I'm Ruth Rendell.