Tony Hsieh Quotes

22 Sourced Quotes

Envision, create, and believe in your own universe, and the universe will form around you.

Tony Hsieh
You've gotta love the game. To become really good, you need to live it and sleep it.

Tony Hsieh
I think when people say they dread going into work on Monday morning, it's because they know they are leaving a piece of themselves at home. Why not see what happens when you challenge your employees to bring all of their talents to their job and reward them not for doing it just like everyone else, but for pushing the envelope, being adventurous, creative, and open-minded, and trying new things?

Tony Hsieh
After what seemed like an eternity, we finally reached the summit just as the sun was rising. I couldn't believe that we had actually done it. We were standing at the highest point in all of Africa, looking down at the clouds below us, with the sun directly in front of us, its rays welcoming us to the beginning of a new day. It didn't seem like this was something that humans were meant to experience, yet here we were

Tony Hsieh
Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.

Tony Hsieh
Problems are just mile markers. Each one we pass means we've gotten better.

Tony Hsieh
What's the best way to build a brand for the long term? In a word: culture.

Tony Hsieh
I made a list of the happiest periods in my life, and I realized that none of them involved money. I realized that building stuff and being creative and inventive made me happy. connecting with a friend and talking through the entire night until the sun rose made me happy. Trick-or-treating in middle school with a group of my closest friends made me happy. Pickles made me happy.

Tony Hsieh
Don't play games that you don't understand, even if you see lots of other people making money from them.

Tony Hsieh
For individuals, character is destiny. For organizations, culture is destiny.

Tony Hsieh
Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren't able to adapt to change and respond quickly enough.

Tony Hsieh
If there are too many competitors, even if you're the best it's a lot harder to win.

Tony Hsieh
Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most.

Tony Hsieh
The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.

Tony Hsieh
Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.

Tony Hsieh
Customer service shouldn't just be A department, it should be the entire company.

Tony Hsieh
The brand is just a lagging indicator of a company's culture.

Tony Hsieh
Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.

Tony Hsieh
Don't be cocky. Don't be flashy. There's always someone better than you.

Tony Hsieh
I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.

Tony Hsieh
I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.

Tony Hsieh
Learn by doing. Theory is nice, but nothing replaces actual experience.

Tony Hsieh