Robert Heller - Management Quotes

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The first myth of management is that it exists. The second myth of management is that success equals skill.

Robert Heller
Although he reputedly hated the label of 'guru', Peter Drucker was, by any standards, the greatest management guru the world has yet seen. In 1996, the McKinsey Quarterly journal described him as the 'the one guru to whom other gurus kowtow' and Robert Heller described him as 'the greatest man in the history of management', praise indeed for a man who described himself as 'just an old journalist'.

Robert Heller
The difference between management and administration (which is what the bureaucrats used to do exclusively)... is the difference... between choice and rigidity.

Robert Heller
Two of my favourite current management writers are Americans – Clayton Christensen and Peter Senge. My all-time favourite gurus are Peter Drucker, who became a greatly admired friend, and W. Edwards Deming. The thing that set these people apart from many other business commentators is that they didn't propose any all - encompassing theories, they simply told it like it is.
The fact is that life cannot be summarised as a simple set of rules; it's far too complicated for that and it's always changing. Unfortunately, all-encompassing panaceas do seem to be popular and certainly sell books, which is why I so value the objectivity of thought that each of these people brought to the debate.

Robert Heller
Effective management always means asking the right question.

Robert Heller
Common sense suggests that some factors in a [risk management] process are more important than others — and analysis supports this. In reality, only 20 percent of activities. In reality, only 20 percent of activities may account for up to 80 percent of results. This is known as Pareto's law, the 80/20 rule... Pareto's law concentrates on the significant 20 percent and gives the less important 80 percent lower priority.

Robert Heller
CEO of General Electric for 30 years, Jack Welch was declared the greatest manager of the 20th century. Focusing firmly on results, he revolutionized management to achieve phenomenal growth for his company.

Robert Heller
Management — The definition that includes all the other definitions in this book and which, because of that, is the most general and least precise. Its concrete, people meaning — the board of directors and all executives with the power to make decisions — is no problem, except for the not-so-little matter of where to draw the line between managers who are part of "the management" and managers who are not.

Robert Heller
Management is a far more homely business than its would be scientists suggest, more closely allied to cookery than any other human activity. Like cooking, it rests on a degree of organisation and on adequate resources. But just as no two chefs run their kitchens the same way, so no two managements are the same.

Robert Heller
No talent in management is worth more than the ability to master facts-not just any facts, but the ones that provide the best answers.

Robert Heller