Patrick Lencioni - The Five Dysfunctions of a Team

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Trust is the confidence among team members that their peers' intentions are good, and that there is no reason to be protective or careful around the group. Teammates are vulnerable with one another; they are confident that their respective vulnerabilities will not be used against them.

Patrick Lencioni
It's as simple as this. When people don't unload their opinions and feel like they've been listened to, they won't really get on board.

Patrick Lencioni
Building a strong team is both possible and remarkably simple. But is painfully difficult.

Patrick Lencioni
If you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.

Patrick Lencioni
Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.

Patrick Lencioni
The key ingredient to building trust is not time. It is courage.

Patrick Lencioni
Trust is the foundation of real teamwork (there is nothing touchy-feely about this).

Patrick Lencioni
Remember teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.

Patrick Lencioni
Politics is when people choose their words and actions based on how they want others to react rather than based on what they really think.

Patrick Lencioni
Team members who are not genuinely open with one another about their mistakes and weaknesses make it impossible to build a foundation for trust.

Patrick Lencioni
A functional team must make the collective results of the group more important to each individual than individual members' goals.

Patrick Lencioni
Like a good marriage, trust on a team is never complete; it must be maintained over time.

Patrick Lencioni
Success is not a matter of mastering subtle, sophisticated theory but rather of embracing common sense with uncommon levels of discipline and persistence.

Patrick Lencioni
Success comes only for those groups that overcome the all-too-human behavioral tendencies that corrupt teams and breed dysfunctional politics within them.

Patrick Lencioni
On a team, trust is all about vulnerability, which is difficult for most people.

Patrick Lencioni