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Decisions should be pushed down as far as possible, to the level of competence. This allows senior managers more time for making decisions of a more complex nature
Robert Heller
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When I left university I had two objectives; I wanted to write and I wanted to get married. The only way I could afford both was to get a job as a journalist. At that time, the National Union of Journalists was very powerful and would not allow the direct recruitment of journalists from college except under special circumstances. The Financial Times was deemed special and duly recruited a cadre of very bright young people. I joined the FT as part of that now celebrated intake and, as a result, found myself working on a business newspaper.
Robert Heller
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Two of my favourite current management writers are Americans – Clayton Christensen and Peter Senge. My all-time favourite gurus are Peter Drucker, who became a greatly admired friend, and W. Edwards Deming. The thing that set these people apart from many other business commentators is that they didn't propose any all - encompassing theories, they simply told it like it is.
The fact is that life cannot be summarised as a simple set of rules; it's far too complicated for that and it's always changing. Unfortunately, all-encompassing panaceas do seem to be popular and certainly sell books, which is why I so value the objectivity of thought that each of these people brought to the debate.
Robert Heller
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No written law has ever been more binding than unwritten custom supported by popular opinion.
Carrie Chapman Catt
Robert Heller
Born:
June 10, 1932
Died:
August 28, 2012
(aged 80)
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