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Philip B. Crosby -
Let's talk quality (1989)
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In a true zero-defects approach, there are no unimportant items.
Philip B. Crosby
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If we deliver on time, but the product has defects, we have not delivered on time.
Philip B. Crosby
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Improving quality requires a culture change, not just a new diet.
Philip B. Crosby
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How full of trifles everything is! It is only one's thoughts that fill a room with something more than furniture.
Wallace Stevens
Philip B. Crosby
Born:
June 18, 1926
Died:
August 18, 2001
(aged 75)
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