It was amazing to me then, and still is, that so many people who wander into bookshops don't really know what they're after—they only want to look around and hope to see a book that will strike their fancy. And then, being bright enough not to trust the publisher's blurb, they will ask the book clerk the three questions: (1) What is it about? (2) Have you read it? (3) Was it any good?

The Guernsey Literary and Potato Peel Pie Society (ed. 2009)