Howard Schultz Quote

People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.


Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time (ed. Hachette Books, 2012) - ISBN: 9781401304928

Picture Quote 1

People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given...

Picture Quote 2

People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given...

Picture Quote 3

People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given...

Picture Quote 4

People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given...