The great lesson of the Internet revolution is not that people never want personal service, just that they won't pay for personal service that does not add real value to the transaction.


Brand Warfare: 10 Rules for Building the Killer Brand (ed. McGraw Hill Professional, 2002) - ISBN: 9780071398503

David F. D'Alessandro Quotes

The great lesson of the Internet revolution is not that people never want personal service, just that they won't pay for personal service that does...

The great lesson of the Internet revolution is not that people never want personal service, just that they won't pay for personal service that does...

The great lesson of the Internet revolution is not that people never want personal service, just that they won't pay for personal service that does...

The great lesson of the Internet revolution is not that people never want personal service, just that they won't pay for personal service that does...