Daniel Goleman - Emotional Intelligence (1995)

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There are many leaders, not just one. Leadership is distributed. It resides not solely in the individual at the top, but in every person at every level who, in one way or another, acts as a leader to a group of followers — wherever in the organization that person is, whether shop steward, team head, or CEO.

Daniel Goleman
Feelings are self-justifying, with a set of perceptions and "proofs" all their own.

Daniel Goleman
Our emotional mind will harness the rational mind to its purposes, for our feelings and reactions— rationalizations— justifying them in terms of the present moment, without realizing the influence of our emotional memory.

Daniel Goleman
Emotional Intelligence' refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. It describes abilities distinct from, but complementary to, academic intelligence, the purely cognitive capacities measured by IQ.

Daniel Goleman
Whoever has the mind to fight has broken his connection with the universe. If you try to dominate people you are already defeated. We study how to resolve conflict, not how to start it.

Daniel Goleman
IQ is a genetic given that cannot be changed by life experience, and that our destiny in life is largely fixed by these aptitudes.

Daniel Goleman
The near cousin of optimism is hope: knowing the steps needed to get to a goal and having the energy to pursue those steps. It is a primal motivating force, and its absence is paralyzing.

Daniel Goleman
In a very real sense we have two minds, one that thinks and one that feels. These two fundamentally different ways of knowing interact to construct our mental life.

Daniel Goleman
Fear, in evolution, has a special prominence: perhaps more than any other emotion it is crucial for survival.

Daniel Goleman
Remember, empathy need not lead to sympathetically giving in to the other side's demands—knowing how someone feels does not mean agreeing with them.

Daniel Goleman
Even though a high IQ is no guarantee of prosperity, prestige,
or happiness in life, our schools and our culture fixate on
academic abilities, ignoring the emotional intelligence that also
matters immensely for our personal destiny.

Daniel Goleman
People who are emotionally adapt — who know and manage their feelings well, and who read and deal effectively with other people's feelings — are at an advantage in any domain in life, whether in romance and intimate relationships or picking up the unspoken rules that govern success in organizational politics.

Daniel Goleman
Effective leaders are alike in one crucial way: They all have a high degree of what has come to be known as emotional intelligence. It's not that IQ and technical skills are irrelevant. They do matter, but mainly as threshold capabilities ; that is, they are the entry-level requirements for executive positions. But my research, along with other recent studies, clearly shows that emotional intelligence is the sine qua non of leadership.

Daniel Goleman
Emotional self-awareness is the building block of the next fundamental emotional intelligence: being able to shake off a bad mood.

Daniel Goleman
People's emotions are rarely put into words, far more often they are expressed through other cues. the key to intuiting another's feelings is in the ability to read nonverbal channels, tone of voice, gesture, facial expression and the like

Daniel Goleman
Life without passion would be a dull wasteland of neutrality, cut off and isolated from the richness of life itself.

Daniel Goleman