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In its whole sweep, therefore, information work includes: science, that helps us to understand our problems; technology, that helps us to solve them; and the art of participating in each delicate interpersonal communication into which we are invited. The fusion of these three aspects of the craft creates a triple glow of optimal service.
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"We do not encourage initiative," said the factory manager. "What you must do is to learn to work to the safety rules." It was my first day in my first job, as a plant chemist in an explosives factory, located in the English countryside, in July 1941. Happily, he was quite wrong. We were not making some old, tried and tested explosive like nitroglycerine or TNT. It was the first large -scale production of a brand-new chemical, code-named RDX-Research Department eXplosive-developed by a government military research department.
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We communicate with each other to inform, to instruct, to persuade, to amuse, to annoy. Informing and instructing aim to alter the receiver's concepts, whereas persuading, amusing or annoying aim to change his preferences or feelings. In a work situation people do make jokes and enemies, and use the arts of persuasion, but much of their communication has an informal or instructional aspect.
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I met Ranga on several occasions. He was a fascinating personality, highly organised, a tireless worker, a fierce enthusiast, a charming man. Speaking of his passion for work, he told me once how his young son had stuck a notice on his study door: Librarianship is unfair to families... It really was a privilege to have known him.
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Systems transfer or transform materials, energy or information - and usually all three. An information system is one whose prime function is to transfer or transform information: the telephone system is an obvious example. This book concentrates on certain types of information system: those concerned with the transfer of information between specialists, mainly with reference to their work, and mainly based on documents. The focus is thus on specialised documentary information systems.
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The analogy with bibliographic classifications and thesauri is obvious... despite the differences, it is to be regretted that 'ontological engineers' make little or no reference to work in information science. As a consequence, they do not appear to draw at all on the rich experience of constructing knowledge schedules … or... developing concept lexicons.
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The term information science first appeared in the guise of information scientist. Particularly in industry during recent decades, some qualified scientists moved out of research, development of production into a new occupational role, that of providing an active information service to their colleagues. They regarded themselves as information scientists rather than research scientists. As this kind of work expanded and became formalized the need was seen to provide training for those who would enter the occupation. In time, the content of this training came to be called 'information science'.
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I am whole-heartedly in favour of the profession learning more about the history of [information transfer]. We have a tendency to focus on the newest forms of information provision … neglecting the continued existence and continuing importance of all the previous forms… But our profession is not that of the historian (or sociologist or philosopher) interesting as their work may be.
Brian Campbell Vickery
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No written law has ever been more binding than unwritten custom supported by popular opinion.
Carrie Chapman Catt
Brian Campbell Vickery
Born:
September 11, 1918
Died:
October 17, 2009
(aged 91)
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