Ron Kaufman Quote

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.


Lift Me UP! Service With A Smile (2005)


When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.