Ron Kaufman Quotes

13 Sourced Quotes

When a customer asks what no one else has ever asked, pay close attention.

Ron Kaufman
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

Ron Kaufman
Service is the currency that keeps our economy moving. I serve you in one business, you serve me in another. When either of us improves, the economy gets a little better. When both of us improve, people are sure to take notice. When everyone improves, the whole world grows stronger and closer together.

Ron Kaufman
Delighted customers are the only advertisement everyone believes.

Ron Kaufman
The right measure is not how many customers you've got, but how closely you hold them.

Ron Kaufman
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Ron Kaufman
The cutting edge of service is always being honed and polished.

Ron Kaufman
Hearing what you've done right is valuable. Hearing what you've done wrong can be priceless.

Ron Kaufman
If customers leave without a purchase, you have not failed. But if customers leave without a smile, you have.

Ron Kaufman
Exceeding expectations is where satisfaction ends and loyalty begins.

Ron Kaufman
Service does not exist at the expense of your profits. Profit exists because you made the investment in service.

Ron Kaufman
Your product is a starting point. A loyal customer is the goal.

Ron Kaufman
You've got one mouth and two ears. There's a reason.

Ron Kaufman