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Robert L. Flood - Beyond TQM (1993)

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Quality means meeting customers' (agreed) requirements, formal and informal, at lowest cost, first time every time.

Robert L. Flood

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I want it said of me by those who knew me best, that I always plucked a thistle and planted a flower where I thought a flower would grow.
Abraham Lincoln

Robert L. Flood

Robert L. Flood

Born: 1959 (age 65)
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