Quality means meeting customers' (agreed) requirements, formal and informal, at lowest cost, first time every time.


Robert L. Flood (1993) Beyond TQM. p. 42.

Robert L. Flood Quotes

Quality means meeting customers' (agreed) requirements, formal and informal, at lowest cost, first time every time.

Quality means meeting customers' (agreed) requirements, formal and informal, at lowest cost, first time every time.

Quality means meeting customers' (agreed) requirements, formal and informal, at lowest cost, first time every time.

Quality means meeting customers' (agreed) requirements, formal and informal, at lowest cost, first time every time.