Robert L. Flood Quote

Quality means meeting customers' (agreed) requirements, formal and informal, at lowest cost, first time every time.


Robert L. Flood (1993) Beyond TQM. p. 42.


Quality means meeting customers' (agreed) requirements, formal and informal, at lowest cost, first time every time.

Quality means meeting customers' (agreed) requirements, formal and informal, at lowest cost, first time every time.

Quality means meeting customers' (agreed) requirements, formal and informal, at lowest cost, first time every time.

Quality means meeting customers' (agreed) requirements, formal and informal, at lowest cost, first time every time.