Michael Martin Hammer Quote

Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.


p. 11 - Reengineering the Corporation, 1993


Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor...

Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor...

Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor...

Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor...