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The best way I can get understanding from another person is to give this person the understanding, too. If I want them to hear my needs and feelings, I first need to empathize.
Marshall Rosenberg
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Use the words "I feel because I" to remind us that what we feel it isn't because of what the other person did, but because of a choice I've made.
Marshall Rosenberg
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If we ask two questions, we will see that punishment never works. First: What do we want the other person to do? Second: What do we want the other person's reasons to be for doing as we request?
Marshall Rosenberg
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A second even more obvious sign is that the person will stop talking. If we are uncertain as to whether we have stayed long enough in the process, we can always ask, "Is there more that you wanted to say"?
Marshall Rosenberg
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What evidence is there that we've adequately empathized with the other person? First, when an individual realizes that everything going on within has received full empathic understanding, they will experience a sense of relief. We can become aware of this phenomenon by noticing a corresponding release of tension in our own body.
Marshall Rosenberg
Quote of the day
Divorced from ethics, leadership is reduced to management and politics to mere technique.
James MacGregor Burns
Marshall Rosenberg
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Born:
October 6, 1934
Died:
February 7, 2015
(aged 80)
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