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The best way I can get understanding from another person is to give this person the understanding, too. If I want them to hear my needs and feelings, I first need to empathize.
Marshall Rosenberg
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When we express our needs indirectly through the use of evaluations, interpretations, and images, others are likely to hear criticism. When people hear anything that sounds like criticism, they tend to invest their energy in self-defense or counterattack. It's important that when we address somebody that we're clear what we want back.
Marshall Rosenberg
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Time and again, people transcend the paralyzing effects of psychological pain when they have sufficient contact with someone who can hear them empathically.
Marshall Rosenberg
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Our ability to offer empathy can allow us to stay vulnerable, defuse potential violence, help us hear the word 'no' without taking it as a rejection, revive lifeless conversation, and even hear the feelings and needs expressed through silence.
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People do not hear our pain when they believe they are at fault.
Marshall Rosenberg
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Divorced from ethics, leadership is reduced to management and politics to mere technique.
James MacGregor Burns
Marshall Rosenberg
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Born:
October 6, 1934
Died:
February 7, 2015
(aged 80)
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