Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.


Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (ed. Berrett-Koehler Publishers, 2009) - ISBN: 9781576759011

John Kador Quotes

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities ...

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities ...

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities ...

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities ...