John Kador Quote

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.


Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (ed. Berrett-Koehler Publishers, 2009) - ISBN: 9781576759011

Picture Quote 1

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities ...

Picture Quote 2

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities ...

Picture Quote 3

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities ...

Picture Quote 4

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities ...