We value apology in the abstract, but turn our backs on it in practice.


Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (ed. Berrett-Koehler Publishers, 2009) - ISBN: 9781576759011


We value apology in the abstract, but turn our backs on it in practice.

We value apology in the abstract, but turn our backs on it in practice.

We value apology in the abstract, but turn our backs on it in practice.

We value apology in the abstract, but turn our backs on it in practice.