Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
Customer Satisfaction is Worthless, Customer Loyalty is Priceless (ed. Bard, 1998)
Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
Customer Satisfaction is Worthless, Customer Loyalty is Priceless (ed. Bard, 1998)