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More strategies fail because they are overripe than because they are premature.
Kenichi Ohmae
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TQM is focused on everyone's satisfaction. TQM is an unyielding, continuing, improving effort by everyone in the company to understand, meet, and exceed the expectations of customers. TQM is not just a quality control program.
Shoji Shiba
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I quickly laugh at everything, for fear of having to cry.
Pierre Beaumarchais
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