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More strategies fail because they are overripe than because they are premature.
Kenichi Ohmae
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TQM is focused on everyone's satisfaction. TQM is an unyielding, continuing, improving effort by everyone in the company to understand, meet, and exceed the expectations of customers. TQM is not just a quality control program.
Shoji Shiba
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Let us heed the voice of the people and recognize their common sense. If we do not, we not only blaspheme our political heritage, we ignore the common ties that bind all Americans.
Barbara Jordan
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