Early on I realized that I had to hire people smarter and ore qualified than I was in a number of different fields, and I had to let go of a lot of decision-making. I can't tell you how hard that is. But if you've imprinted your values on the people around you, you can dare to trust them to make the right moves.

Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time (ed. Hachette Books, 2012) - ISBN: 9781401304928