I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.


Onward: How Starbucks Fought For Its Life without Losing Its Soul (ed. 2011)


I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.

I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.

I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.

I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.