Daniel Goleman - Working with Emotional Intelligence (1998)

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Empathy represents the foundation skill for all the social competencies important for work.

Daniel Goleman
Emotional Intelligence' refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. It describes abilities distinct from, but complementary to, academic intelligence, the purely cognitive capacities measured by IQ.

Daniel Goleman
Our emotional intelligence determines our potential for learning the practical skills that are based on its five elements: self-awareness, motivation, self-regulation, empathy, and adeptness in relationships

Daniel Goleman
The near cousin of optimism is hope: knowing the steps needed to get to a goal and having the energy to pursue those steps. It is a primal motivating force, and its absence is paralyzing.

Daniel Goleman
Remember, empathy need not lead to sympathetically giving in to the other side's demands—knowing how someone feels does not mean agreeing with them.

Daniel Goleman
In the new workplace, with its emphasis on flexibility, teams and a strong customer orientation, this crucial set of emotional competencies is becoming increasingly essential for excellence in every job in every part of the world.

Daniel Goleman
Risk taking and the drive to pursue innovative ideas are the fuel that stokes the entrepreneurial spirit.

Daniel Goleman
The people we get along with, trust, feel simpatico with, are the strongest links in our networks

Daniel Goleman
Emotional self-control is NOT the same as overcontrol, the stifling of all feeling and spontaneity....when such emotional suppression is chronic, it can impair thinking, hamper intellectual performance and interfere with smooth social interaction. By contrast, emotional competence implies we have a choice as to how we express our feelings.

Daniel Goleman