Daniel Goleman - People Quotes

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Empathetic people are superb at recognizing and meeting the needs of clients, customers, or subordinates. They seem approachable, wanting to hear what people have to say. They listen carefully, picking up on what people are truly concerned about, and respond on the mark.

Daniel Goleman
Whoever has the mind to fight has broken his connection with the universe. If you try to dominate people you are already defeated. We study how to resolve conflict, not how to start it.

Daniel Goleman
People who are emotionally adapt — who know and manage their feelings well, and who read and deal effectively with other people's feelings — are at an advantage in any domain in life, whether in romance and intimate relationships or picking up the unspoken rules that govern success in organizational politics.

Daniel Goleman
People's emotions are rarely put into words, far more often they are expressed through other cues. the key to intuiting another's feelings is in the ability to read nonverbal channels, tone of voice, gesture, facial expression and the like

Daniel Goleman
People who are optimistic see a failure as due to something that can be changed so that they can succeed next time around, while pessimists take the blame for the failure, ascribing it to some characteristic they are helpless to change.

Daniel Goleman
The people we get along with, trust, feel simpatico with, are the strongest links in our networks

Daniel Goleman
People learn what they want to learn. If learning is forced on us, even if we master it temporarily, it is soon forgotten.

Daniel Goleman
Although traditional incentives such as bonuses or recognition can prod people to better performance, no external motivators can get people to perform at their absolute best....Wherever people gravitate within their work roles, indicates where their real pleasure lies—and that pleasure is itself motivating.

Daniel Goleman