When a client says, It's hard to say, he usually knows what's really going on but doesn't want to talk about it.... I break through that reluctance by acting as if it wasn't there. 'Well, say it anyway. This is the place to say hard-to-say-things.


p. 65 - Choice Theory (1997)


When a client says, It's hard to say, he usually knows what's really going on but doesn't want to talk about it.... I break through that reluctance...

When a client says, It's hard to say, he usually knows what's really going on but doesn't want to talk about it.... I break through that reluctance...

When a client says, It's hard to say, he usually knows what's really going on but doesn't want to talk about it.... I break through that reluctance...

When a client says, It's hard to say, he usually knows what's really going on but doesn't want to talk about it.... I break through that reluctance...