William Foote Whyte Quote

In addition to interviewing and participating, we spent a good deal of time in observing the interaction of the various people who make up the restaurant organization. For example, we observed waitresses getting their food from service-pantry girls and picking up drinks from bartenders, and we stood with the checker while she checked the waiters' orders as they left one kitchen we were studying.

p. 361 - Human relations in the restaurant industry. 1948