Solve it. Solve it quickly, solve it right or wrong. If you solve it wrong, it will come back and slap you in the face, and then you can solve it right. Lying dead in the water and doing nothing is a comfortable alternative because it is without risk, but it is an absolutely fatal way to manage a business.

Father, Son & Co.: My Life at IBM and Beyond (ed. Bantam, 2013) - ISBN: 9780804150903