Thomas L. Friedman Quote
No matter what your profession – doctor, lawyer, architect, accountant – if you are an American, you better be good at the touchy-feely service stuff, because anything that can be digitized can be outsourced to either the smartest or the cheapest producer.
The World Is Flat 3.0: A Brief History of the Twenty-first Century (ed. Macmillan, 2007) - ISBN: 9781429923071
