Stephen Covey Quote

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

The SPEED of Trust: The One Thing that Changes Everything (ed. Simon and Schuster, 2006) - ISBN: 9781416542377

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took...

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took...

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took...

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took...