Stephen Covey Quote

Empathic listening takes time, but it doesn't take anywhere near as much time as it takes to back up and correct misunderstandings when you're already miles down the road; to redo; to live with unexpressed and unsolved problems; to deal with the results of not giving people psychological air.

Daily Reflections for Highly Effective People (ed. Simon and Schuster, 1994) - ISBN: 9780671887179