Rosabeth Moss Kanter - The change masters (1983)

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Change can be exhilarating, refreshing—a chance to meet challenges, a chance to clean house. It means excitement when it is considered normal, when people expect it routinely, like a daily visit from the mail carrier—known—bringing a set of new messages—unknown.

Rosabeth Moss Kanter

And so, after years of telling corporate citizens to 'trust the system,' many companies must relearn instead to trust their people — and encourage their people to use neglected creative capacities in order to tap the most potent economic stimulus of all: idea power.

Rosabeth Moss Kanter

The degree to which the opportunity to use power effectively is granted to or withheld from individuals is one operative difference between those companies which stagnate and those which innovate.

Rosabeth Moss Kanter