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It applies in any business. Shoemakers should be run by shoe guys, and software firms by software guys, and supermarkets by supermarket guys. With the advice and support of their bean counters, absolutely, but with the final word going to those who live and breathe the customer experience. Passion and drive for excellence will win over the computer-like, dispassionate, analysis-driven philosophy every time.
Robert Lutz
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The electrification of the automobile is inevitable.
Robert Lutz
Quote of the day
Nobody ever did anything very foolish except from some strong principle.
William Lamb, 2nd Viscount Melbourne
Robert Lutz
Creative Commons
Born:
February 12, 1932
(age 92)
Bio:
Robert Anthony "Bob" Lutz is a Swiss American automotive executive.
Known for:
Modern Tennis Doubles (1975)
Robert Lutz on Wikipedia
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