One must not be afraid of a little silence. Some find silence awkward or oppressive. But a relaxed approach to dialogue will include the welcoming of some silence. It is often a devastating question to ask oneself, but it is sometimes important to ask it - 'In saying what I have in mind will I really improve on the silence?

Servant Leadership: A Journey Into the Nature of Legitimate Power and Greatness (ed. Paulist Press, 2002) - ISBN: 9780809105540