I have even learned to respond to someone crying by just listening. In the old days I used to reach for the tissues, until I realized that passing a person a tissue may be just another way to shut them down, to take them out of their experience of sadness and grief. Now I just listen. When they have cried all they need to cry, they find me there with them.
Kitchen Table Wisdom: Stories that Heal, 10th Anniversary Edition (ed. Penguin, 2006) - ISBN: 9781101655238